Enablement for Sales and Service.
The modern customer is agile, uses different channels, is well informed and wants to get the right information as quick as possible. Both sales and service need to fulfill these needs on different channels and with the right communication strategies. With the multi-cloud solutions Sales Cloud and Service Cloud, Salesforce offers a platform on which all customer interactions can be conveniently processed and all necessary data can be obtained in real time, individually, for each user. Expand your expertise with artificial intelligence, automatically generated forecasts and create individual experiences with customer segmentation. Use mobile apps, to enable smooth on-site support and thus increase conversion rates or develop strong, long-term customer relationships.
NEWS
Optimize your Sales Performance
More deals, more market share, more profit: Sales Excellence with ec4u is about the targeted increase of your sales performance. The way to get there? Sales Performance Management, a tried and tested method to control sales development via four factors:
- Strategy,
- Organization,
- Controlling
- and Personnel.
Optimize your customer relationships and provide digital support through intelligent, integrated CRM systems.
Turn customers into ambassadors
The best prerequisite for a customer to buy from you again? Excellent service. The expectations of your customers have risen continuously over the last few years. High availability and service quality – preferably around the clock and across all channels – are the key to satisfied and loyal customers.
ec4u offers you competent service advice to meet these needs.
- Service Centers
- Service Portals
- Service Optimization
- Service Controlling
Interested? Get into contact and meet us (virtually) for a non-binding first consultation.
Sales Portfolio
For long-lasting success
Sales Strategy
The starting point for increased sales performance: precise knowledge of the market and competitors, products and services, prices and conditions. But above all, it is about your customers: Who are they? What do they expect? And what are the contact points on the Customer Journey? Based on these insights, ec4u develops a sales strategy that is perfectly integrated into your corporate strategy.
Less paperwork – more time for deals
Sales Organization
An efficient sales force needs efficient processes and the right IT support. Simplify communication within the sales team to centrally manage customer data and optimize order management – online and offline, in the office and on the road, via laptop and smartphone. ec4u ensures that your sales team can concentrate on the important things: selling.
The right decision with one click
Sales Controlling
With IT-supported sales controlling, you develop clear control concepts, effective early warning systems and precise sales plans and forecasts almost automatically. Thanks to clear reporting and sales cockpits, you can keep track of everything – even when you’re on the road with mobile sales controlling. We also support you in the design of your key performance indicators and the connection of the right data sources for appropriate forecasts.
Happy employees make for happy customers
Sales Personnel
with ec4u you have an experienced partner to meet the challenge of finding and retaining, qualifying and motivating competent sales staff. A proven tool is IT-supported performance management, which enables you to measure and improve the performance of your employees: Set goals based on key performance indicators, provide direct feedback and reward success.
Service Portfolio
The basis for customer-centric support
Service Center
E-mail, phone calls, letters and social networks like Facebook or Twitter – All communication channels converge in modern service centers. ec4u supports you in setting up these service centers holistically: Develop a service concept that perfectly fits your company, your industry and your customers. We help you to find the right CRM system to centrally coordinate your service processes and qualify your staff to expand your service competencies.
Self service options for more flexibility
Customer Portals
Optimize your service quality and reduce costs: By setting up a customer portal, you can improve your customer care and reduce the workload of your service center at the same time. ec4u makes it possible: From consulting on your customer portal to implementation and support, we offer you everything from a single source.
For five star-reviews from your customers
Service Optimization
How can you improve your complaint management? Does the Service Request Management completely fulfill the needs of your customers? How can you further support customer service workflows with IT systems? Whatever your current concerns: ec4u analyzes your service from the perspective of your customers as well as your company and supports you with concrete solutions to optimize your processes.
The key to happy customers
Service Controlling
Excellent service is no coincidence: With ec4u you have the right tools to measure and interpret your service quality based on key performance indicators to strategically control and realign it. For more quality in your service performance and a constant increase in customer satisfaction.
