Swiss Post Solutions (“SPS”) is a wholly-owned subsidiary of Swiss Post and is a leading outsourcing provider for business process solutions and innovative services in document management. A strong international client base relies on SPS’ ability to envision, design and build end-to-end solutions and to be its trusted advisor for the key value drivers in BPO: location strategy, process optimization and technology, such as intelligent automation.
SPS had been using Oracle CRM On Demand since 2010. The Users had increasing concerns about performance and usability, including the need for integration with MS Outlook and mobile applications. Although the Oracle Marketing Cloud was integrated into CRM On Demand, it was not feasible to easily measure the success of campaigns.
Despite the fact that the standard version of the Oracle Sales Cloud offers integration with MS Outlook, interaction via social media, and data exchange with the Oracle Marketing Cloud, SPS chose to replace its existing CRM On Demand system with the Oracle Sales Cloud – especially since the solution included a new UI approach and mobile applications. The task called for migration of data from the Oracle CRM On Demand system to the Oracle Sales Cloud.