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1.Current situation of collaboration (managers/asset managers) The “best practice” for managers to collaborate with their clients is an email-, excel/pdf- and data-interface-based solution.
2.Technological possibilities (collaboration, data visualization/analysis etc.) Solutions for flexible, asynchronous, mobile and digital collaboration that also derive value from data have grown in recent years.
There is great potential to improve communication and collaboration to:
- shorten response times
- improve reporting
- increase service quality
- increase process efficiency
- address individual customer concerns
- discover new potentials
Creation and introduction of a digital, always available portal for asset managers, for operational cooperation with Wincasa, and for more transparency and optimization possibilities of the real estate portfolio:
- Customer-centric – ec4u customer journey mapping program together with clients to identify the requirements for the solution
- Agile / Scrum – Multi-disciplinary product team,two-week sprint
- Smart – Standard cloud technologies from Microsoft (Microsoft SharePoint, Power BI, Flow, PowerApps, Azure Functions, Azure SQL)