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In the course of an upgrade, all CRM components were to be updated to the current product versions. Moreover, Siebel Open UI was to be introduced and a new functional unit for serial letters to be provided.
As Bosch ST‘s implementation partner, ec4u has been responsible for planning, executing and supporting the technical upgrade. e4u provided the following deliverables:
- Infrastructure setup
- Technical migration
- Introduction Open UI
- Rollout & support
ec4u has been supporting Bosch Sicherheitssysteme GmbH with the entire technical solution and smooth operation in all German subsidiaries.
- Ensured long-term stable operation of the Siebel CRM, ETL and Oracle BI system components
- Introduced a browser-independent, modern, attractive and flexibly expandable user interface to improve user experience and increase user acceptance
- Extended function scope to support marketing and sales business requirements