Bosch Sicherheitssysteme GmbH is a wholly owned subsidiary of Robert Bosch GmbH. It ranks among the world leaders in electrical security Technology. As an innovate provider of products and systems for security and communication, Bosch Sicherheitssysteme GmbH has operations in 45 countries on all continents. In selected countries, Bosch also provides solutions and services for facility security, energy efficiency and facility Automation.
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- Siebel, CRM, ETL and Oracle BI
- Introduction of an optimized user interface
- Expansion of the range of functions to support marketing & sales
In the course of an upgrade, all CRM components were to be updated to the current product versions. Moreover, Siebel Open UI was to be introduced and a new functional unit for serial letters to be provided.
As Bosch ST‘s implementation partner, ec4u has been responsible for planning, executing and supporting the technical upgrade. e4u provided the following deliverables:
- Infrastructure setup
- Technical migration
- Introduction Open UI
- Rollout & support
ec4u has been supporting Bosch Sicherheitssysteme GmbH with the entire technical solution and smooth operation in all German subsidiaries.
- Ensured long-term stable operation of the Siebel CRM, ETL and Oracle BI system components
- Introduced a browser-independent, modern, attractive and flexibly expandable user interface to improve user experience and increase user acceptance
- Extended function scope to support marketing and sales business requirements