RWE Kundenservice

It’s important for RWE Customer Service GmbH to operate a call center solution that assures an optimal and preferably “caseconcluding” means for customer inquiries. The quick and smooth processing of customer requests is the foundation of firstclass service and therefore vital for the success of RWE Customer Service GmbH.

ec4u has been involved in the project since the beginning as technical partner and Siebel expert. It supported RWE throughout all project phases such as requirements analysis, design, implementation, testing, and various rollouts.