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Tel.: +49 (0) 721 46 476-100
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Tel.: +41 (0) 44 87 444-78
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Service Desk

Managed Services for your software projects

Following the completion of a project, many companies lack the capacity or know-how to support the system in operation themselves.

The ec4u Service Desk offers fast support in case of failures by experienced and certified experts with fixed response times. The services are provided within a clearly defined framework. They offer planning security and the possibility of a change request.

The services of the Service Desk are available for marketing, sales, service, commerce, community, and BI systems.

News

Olga Cramer

“We are proud that our Managed Services team ensures the sustainable project success of our customers.”

Olga Cramer, Principal Consultant – Lead Dynamics Service Desk ec4u

Zufriedene Menschen

Benefits of our Service Desk services

  • Flexible design – contract with individual modular structure
  • Uncomplicated further development – change request option
  • Reliable operation – fast reactions and elimination of faults
  • Cost transparency and planning reliability
  • Best Practices – as a Gold or Platinum Partner, our experienced staff is in constant exchange with the provider’s experts

Service Level Agreements & Services

Would you like to learn more about our service packages? Arrange an appointment with us.

Arrange a meeting

Quality features of the Service Desk

Service Portal

You can reach our team via the service portal without need of individual user ID. The central collection and processing of tickets is transparent. We will document the cooperation and give monthly reports to inform you about all progress.

Service Request & Change Request

You can easily submit service requests via the service portal. The overhead and procedure for processing are firmly defined (for example, system administration tasks such as creating users or assigning rights).

Service Coordinator

They are the contact person and manager of your contract. They ensure the availability of the service team, take over quality control, provide you with customer reports and conduct the service meetings with you.

Change

Change Request Coordinator

If required, they will coordinate the further development of the system and change management for you. They develop the solution design, estimate the effort and control the review through a system architect.