Customer Journey Management for utilities

Power boost for customer loyalty

Increasing numbers of customers are switching utilities. This raises the importance of effective, quick, and transparent CRM systems to win and retain customers. We can give you the necessary support – underpinned by our decade of experience digitizing the energy industry with our sector-specific energizer template, and our close technological partnership with Microsoft CRM Dynamics.

A head start through marketing advice

Draw attention and win new customers. Use the support of our CRM experts with marketing excellence solutions in areas like management of leads and campaigns. Our solutions for marketing automation will enable you to measure and control the success of your marketing effort.

Optimize sales in all customer segments

Each customer is unique. Apply the strategies, financial controls, and organization of the sales unit driven by our sales excellence solutions to guarantee that private, business, and special customers get precisely the service they need and simultaneously boost your sales performance.

Manage complaints to enhance service

Your customers complain? That’s great, because now you can turn a complaint into an opportunity by applying our service excellence solutions. Deliver compelling service through an IT-backed system to the complainant to demonstrate how much you really care. Service optimization and financial controls of service help keep everything in hand.

Your constact for utilities

Roman Klimkowicz

Managing Consultant
Phone: +49 (0) 721 46 476-200