Customer journey management for telecommunications

Adopt next generation customer management systems

In the field of CRM, telecommunications is one of the most advanced sectors. Now is the time to adopt next generation customer management systems. We are the ideal partner to do that. Count on us to tailor the journey precisely to your customers and to assist you in migrating to cloud computing. We also offer intelligent real-time systems that not only think, but actually anticipate.

Get a competitive head start with satisfied customers

In the highly competitive telecommunications market, you can barely stand out with just better prices and products. You need to excite new and existing customers by combining marketing, sales, and service into a seamless and positive customer journey. Our CRM experts deliver the right strategies and execute them professionally into multichannel or omni-channel experiences.

Migrate smoothly to cloud computing

Ever increasing numbers of telecommunications providers are migrating their CRM systems over to cloud computing. Take advantage of the cloud – we can assist you with the digital transformation. Our consulting services span technology, organization, economics, and data privacy. Moreover, we provide proven and secure solutions together with our technology partners.

Attractive real-time proposals

Offer your current and prospective customers the most promising proposals, automatically under real-time decision-making support: the CRM system uses customer information and behavior to send concrete proposals or interactions to your marketing, sales, or service staff. Since the system learns from its data, it’s always up-to-date.

We can assist your enterprise too.

Call and discover our customer journey management solutions.

Your contact for telecommunications

Ralf Kalmes

Director Professional Services
Phone: +49 (0) 721 46 476-200

We have demonstrated competency in our projects

For more than 10 years, we have been working successfully in CRM with leading telecommunication companies across Europe. An example of a superior CRM from one source is the longstanding cooperation between Swisscom and ec4u.

Learn more