(Karlsruhe/Böblingen, Oct. 14, 2016): On October 7, 2016, ec4u expert consulting ag (“ec4u”) acquired a 100% stake in Insight Dimensions GmbH (“Insight Dimensions”) based in Böblingen, Germany. Integrating this BI expert empowers ec4u to offer an enhanced range of services in customer analytics, BI, reporting, big data, and predictive analytics.
Insight Dimensions, with 30 employees, is a full-service provider of BI services. It focuses on consultation and solutions in the fields of BI, corporate performance management, business analysis, and reporting. ec4u is one of the leaders in digital enterprise consulting services and it assists its customers with the digital transformation of business-critical processes in marketing, sales, and service – over the entire lifecycle (“customer journey”).
This merger with ec4u ensures that customers of Insight Dimensions can continue to enjoy the high standard of BI services they have come to expect. Moreover, these customers can benefit from ec4u’s enhanced portfolio of services, which perfectly complement those of Insight Dimensions.
David D. Laux, CEO of ec4u stated, “A hearty welcome to our new colleagues. We look forward to working with you. With the added expertise of Insight Dimensions, we have again enhanced the scope of services currently offered to our customers. They will gain a massive competitive advantage not only from our command of BI, but also from our capability to properly apply predictive customer analytics to CRM.”
ec4u has shifted its emphasis from CRM to consultations on managing the customer journey, as enterprises face new requirements in the course of digitization. Through this transformation, ec4u has long become one of Europe’s leading consulting firms in the field of CRM. Through digitization, the customer journey – defined as the interaction along all channels of a customer from the first to the last contact with an enterprise – has become a key element of CRM. ec4u strives to make this customer journey transparent and steerable for marketing, sales, and service departments. In managing this journey, it is crucial to apply the gathered information to the benefit of the customer and sift out the intelligence embedded in the data – in order to shape a unique experience for the customer. The most advanced and leading customer analytics solutions available today make this feasible.
Holger Richter, CEO of Insight Dimensions adds, “We are proud to be a part of ec4u. Our services utilize current solutions on the market for BI and will fit seamlessly into ec4u’s present portfolio. Furthermore, we pursue similar philosophies and visions, and our technical orientation is highly complementary. We view our joint future as extremely positive.”
ec4u has conducted over 600 projects successfully, including those in its main segments – telecommunications, financial services, and life sciences. For years now, ec4u has been distinguished with top awards in its fields and the best ratings for its services. Now ec4u will have 270 experts spread among nine offices in four countries and, as before, will remain fully self-financed and independent.