CRM for Marketing, Sales and Service
Sustainable Customer Relationship Management consists of many basics. At the heart of it is the CRM system, which no longer serves merely as a customer database but also controls sales, service and marketing activities, creates reports and automates customer processes. In doing so, strategies can be optimized or developed and used from scratch not only for acquiring new customers but also and in particular for supporting existing customers.
Excellent and intelligent Customer Relationship Management to make use of up-sell and cross-sell opportunities with existing customers is up to five times faster and more cost-effective than acquiring new customers. Consulting on the design and technological implementation of an excellent and modern Customer Relationship Management with all its dimensions is the core competence of ec4u.