Customer Journey Management –
Your Energy Boost for Customer Loyalty

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Your customers are becoming more and more demanding and change their energy supplier more frequently. They expect real-time information, personalized service, and make decisions quickly and, above all, digitally.

Therefore, effective, fast and transparent customer management becomes more important to win new customers and retain existing customers in the long term.

ec4u helps with over 15 years of experience in the digitalization of the energy industry. We support you with a best practices template for the grid customer processes of energy service providers based on Microsoft Dynamics 365 Customer and our long-standing technology partnership with Microsoft.

Our services

More successful customer journeys with marketing automation

Attract attention and win new customers. The ec4u experts support you, among other things, with your lead management and campaign management. With our solutions for marketing automation, your marketing success becomes measurable and controllable.

Do you want to use the right channel to deliver the right message to the right customer? With our help, you can successfully use MS Dynamics 365 Marketing to map your customer journeys.

Sales optimization in all divisions and customer segments

Not all customers are the same. With ec4u’s proven sales strategies, professional sales controlling, and structured sales organization, you can give private, corporate, and special contract customers exactly the support they need and increase your sales performance.

With our consulting approach, we offer you a complete sales process for private and commercial customers, from the lead to the sales opportunity to the contract for B2C customers. Meanmwhile, special contract customers (B2B) can be served with detailed offers including costing in Dynamics 365. Whether mobile or on a desktop computer – access the necessary data and functions anywhere thanks to the cloud.

Complaint management as a service advantage

Your customers have something to complain about? That’s good, because with ec4u’s service solutions, complaints become an opportunity to convince your customers even more with competent, AI-supported service. Benefit from our omni-channel expertise and in the provision of smart service chatbots. With Power Apps Portals, we also help you to easily implement customer portals for optimal self-service.

Do you want to support your technical field service? With Microsoft Dynamics 365 Field Service and Remote Assist, you can search for and resolve problems remotely, therefore reducing the workload of your technicians or meter reading service providers.

Would you like to learn more about our services? Make an appointment for an informative talk.

Selected Customers

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ec4u as a consulting partner for energy suppliers

Gain razor-sharp analytics with Customer Insights and Power BI

Do you want to identify customers who might churn? Then you need a 360° real-time view of all your customers’ transactions along the entire energy value chain. With Microsoft Dynamics 365 Customer Insights and Power BI, you can do just that.

Identify customers at risk of dropping out at an early stage and proactively initiate counter measures.

Power Platform for process support

The Microsoft Dynamics 365 stack is not sufficient to implement your energy-specific requirements? Together with you, we use the no/low-code Microsoft Power Platform with tools such as Power Apps, Power Automate or Power Virtual Agents to create additional value.

In doing so, we create effective digital support for your employees, replace sluggish paper processes and enable unique insights into your data with Microsoft Customer Insights and Power BI. We will support your employees with App-in-a-day workshops and much more to become true “power users”.

Our technology partner

With over 380 employees and more than 50 certified Microsoft consultants, we are one of the leading strategic Microsoft Gold Partners in Germany, Austria and Switzerland.

As a member of the Microsoft Fast Forward Partner Advisory Board, we are ideally positioned for the future direction of our customers in the energy industry to transform you into the Digital Champion of your customers.

Stay informed about current trends, exciting topics around the digital transformation of marketing, sales and service in our Blog.

Your Contacts

Stefano D'Amilo

Stefano D’Amilo

Sales Manager
for the Energy industry

Do you have any questions or would you like to learn more?
Please feel free to arrange an informational interview.

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Roman Klimkowicz

Director Professional Services
Industry expert for energy industry

For technical queries about your project, contact our industry expert.

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